FAQ
How are SWEED products different from other beauty brands?
Sweed is created by the professional makeup artist Gabriella Elio and every product is carefully created to give you the best experience and result. All the lashes are made with the highest quality and are very easy to apply thanks to the flexible cotton band.
IS SWEED BEAUTY VEGAN AND CRUELTY FREE?
We’re committed to being vegan and cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. Our products are only created with synthetic blended fibers or sterilized human hair.
What’s your exchange and return policy?
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Sweed lashes online store cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to sweed lashes online store. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. However, sweed lashes online store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the eu, vat will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Please email press@sweedlashes.com to request a return authorization form.
Please email press@sweedlashes.com to request a return authorization form.
What forms of payment do you accept?
- Sweed accepts the following payment methods: Paypal, Visa, Mastercard and American express. The full amount will be charged on the date of the shipment (i.E. When the package is dispatched)
- If your country is part of the european union (eu), prices include swedish vat at 25 %. Shipping costs will be added to your order. Orders to countries outside the eu may be subject to vat, import duties and/or taxes, which are levied once your package reaches your country.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
When can I expect to receive my Sweed package?
- The products are shipping from EU Country. Shipping within 2 to 3 business days in Sweden and 3-5 business days to the US and the rest of the world
- Free worldwide delivery on orders over $60
What lash style would best fit me?
We offer virtual consultation thru Instagram. Send us a photo of you and let us help you to find the best lashes for your eye shape.
DO SWEED OFFER A MUA DISCOUNT?
Yes, we know how hard you work and that is why we offer a professional mua discount. The discount offered is 30%. Apply here. Upon approval you will receive an email confirming your application status and your own unique discount code.
How long is the discount code valid?
For 24 months! We recommend applying for the MUA Discount Program once the discount expires.
How long is the discount code valid?
For 24 months! We recommend applying for the MUA Discount Program once the discount expires.
How many times can i re-use your lashes?
You can re-use the lashes over 10 times. Just keep them clean after each use and they'll stay fabulous.
To keep them clean just peel off the lashes from the outer corner of your eyes after using them. Peel off the glue carefully that is sticked to the band. Store them in our beautiful box til you use them next time.
The lashes should not be in contact with water or makeup removers.
HOW DOES YOUR SERUM WORK?
Our eyelash growth serum contains a highly effective blend of active ingredients that promotes longer and healthier lashes. By using the serum, the lashes that grow out after usage will be stronger and are less likely to fall off or be damaged. You’ll notices a change within 4-6 weeks when used correctly. Apply a thin line of the serum along the upper lash line once per day, preferably 1 hour before bed.
Additionally, this product is of course VEGAN just as all our other products.
IS THE SERUM SAFE TO USE WHILE PREGNANT OR BREASTFEEDING?
Our serum is safe to use on skin and to eyes on adults and is thereby also safe to use while pregnant or breastfeeding. However, we recommend you to consult with your doctor before using any serums.
HOW LONG DO I HAVE TO USE SWEED EYELASH GROWTH SERUM BEFORE SEEING RESULTS?
You will see a result of longer and healthier lashes in 4-6 weeks with our highly effective blend of active ingredients. We do recommend to keep using the product for 8 weeks.
CAN I USE SWEED's SERUM ON MY EYEBROWS?
Indeed, it can! Just apply the serum on the areas where you need growth.
CAN I USE MAKEUP WHILE USING THE SERUM?
Yes, you can continue to use makeup while using our serum. However, makeup should be removed before applying the serum.
WHAT DO I DO IF I GET THE SERUM IN MY EYES?
The ingredients of the serum are safe, however if the serum gets in your eyes, rinse your eyes thoroughly with plenty of water. Remember that you only need a little amount of the serum to boost your lashes, so try not to over use the product.
