Refund Policy

RETURNS

We hope you love our products as much as we do. If you are not satisfied with your purchase, you can easily return your Sweed product(s) within 14 days of receiving the order.

Please note that product(s) must be returned unused, undamaged and in its original cardboard outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be refunded. 

Please allow up to 14 days for your transaction to process. Your refund will be issued in the form of original payment, such as the credit card used for the order. 
Please be advised, the customer is responsible for the return shipping fees and note that additional duties and/or taxes will not be refunded. For countries within the eu, vat will be included in the refund.


RETURN CONDITIONS

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at info@sweedbeauty.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply and give you further instructions.

3. Place the product(s) you wish to return, into a shipping box. Please note that product(s) must be returned unused, undamaged and in its original blue cardboard outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be refunded. 

4. Arrange a return shipment to us using a carrier of your choice. Please be advised, the customer is responsible for the return shipping fees. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. Please address your return package to:

Sweed Beauty
Att: No. 18 Nybrokajen
Nybrokajen 7
111 48 Stockholm
Sweden

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, please allow up to 14 days for your transaction to process. Your refund will be issued in the form of original payment, such as the credit card used for the order.

In case you have any other questions or concerns regarding returns, don’t hesitate to contact us at info@sweedbeauty.com.

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